Your cart
There are no more products in your cart
- What are the products specifications and care instructions?
- How to create an account?
- How to place an order?
- What about payment?
- What about delivery?
- What about return?
What are the product specifications and care instructions ?
What are the product specifications?
Our products are based on lycra label, pledge of quality. The prints and colors of TOOOSHIE collections are exclusive. The essential characteristics of the articles are presented in each product page.
Kindly note that images, photos and colors of the products may vary from the actual colors under the influence of the internet browser on your display.
How to select my size?
On each product page, you can access the size guide by clicking on "size guide".
Do you have care instructions?
On each product page, you can access the “washing tips” applicable to the product.
What should I do if my product has a default?
Although our quality control team is very thorough, we are all human.If you find that your product(s) have default(s), kindly contact our customer service team by mail clicking here. Kindly specify your order number and indicate precisely the identified default(s) preferably including photos.
We remind you that if an item has been worn it can not be refunded. See our refund policy.
How to find my TOOSHIE in store?
To find an item in store, simply go to the "Store locator" and select the nearest retailer. However, most retailers do not carry as wide a range of TOOSHIE products as our website :)
What is the availability of a product?
When you wish to order a product that is not available anymore, we encourage you to return to our website regularly to check its availability as we often replenish our inventories, especially for our iconic models, or contact our customer service by mail clicking here.
How to create an account?
Kindly click on the icon at the top right of the home page between the Instagram logo and the shopping basket to create your account.
Alternatively, when you purchase an item on TOOSHIE, you will be invited to register, if you do not have an account yet.
Your email address will be required to be used as your login.
When you have an account, you can:
- manage your account settings, such as your username, your password or your addresses
- save your shipping and billing addresses
- access to your orders
- receive the newsletter from TOOSHIE including special deals and new collections trends.
I cannot create my acccount
Kindly ensure that all the fields completed meet the requirements and or that you do not already have a TOOSHIE account with this email address.
I cannot access my account
If your email or your password are not recognized, kindly make sure that you use the email address provided when creating your account.
I forgot my password
Kindly follow the link “forgot your password?” and enter your email address. A link will be sent to you to reset your password.
How to suscribe to the TOOSHIE newsletter?
Kindly enter your email address in the newsletter registration section in the footer of the website page.
How to unsuscribe from the TOOSHIE newsletter?
If you no longer wish to receive the newsletter, you can simply unsubscribe by clicking the unsubscribe link in our e-mails. Kindly note that unsubscribing from our newsletter may take a few days to take effect.
How do I contact TOOSHIE customer service?
If you need assistance, our customer service team is available Monday to Friday to answer your mail as quickly as possible.
How do I contact TOOSHIE customer service?
If you need assistance, our customer service team is available Monday to Friday to answer your mail as quickly as possible, contact us.
How to place an order?
To place an order simply place the item(s) you wish to purchase in your cart, and follow the steps until payment.
No need to hurry, your cart is valid for 20 days.
You can select the color of your favorite swimsuit amongst a wide choice and, for bikini, precise separately the size of your top and the size of your bottom.
Once your order is completed, you will receive a confirmation email. However, if you do not receive the confirmation email, please start by checking your inbox and your spam folder. If you cannot find the confirmation email, please contact our customer service team by clicking here.
How can I know the progress of my order?
You can check the progress of your order into “My account” “Order history and details”. You will be able to find the history of your orders and the current status of each of them.
How can I track the delivery of my order?
Once your order is shipped, you will receive an email confirmation including your tracking number. On the carrier website, please enter your tracking number to find out what is the current status of your delivery.
If you do not receive this email, kindly start by checking your spam folder. If you cannot find this email, kindly contact our customer service by clicking here.
How to modify my order?
The modification of an order is only possible if the order has not been shipped from our warehouse. Kindly contact our customer service by clicking here indicating your order number.
Alternatively, you can return your order within 14 days and place a new order. See our return policy below.
How do I cancel my order?
The cancellation of an order is only possible if the order has not been shipped from our warehouse. Kindly contact our customer service by clicking here indicating your order number.
In certain cases (unavailable product, payment error, wrong address ...) your order can be partially or completely canceled. You will be refunded as per our refund policy.
How to apply a promotional code to your shopping cart?
Simply fill in the dedicated space in your cart with your promotional code. Once your cart is validated, the promotion code will automatically be applied to your order.
What about payment?
How is the credit card payment secured?
For payment by credit cards, TOOSHIE uses SAFERPAY, the secure payment system of first order Swiss financial entities in e-commerce. It guarantees total security of your online purchase meaning your confidential payment data are directly transmitted encrypted (SSL) to the financial entity.
What are the accepted payment methods?
You can pay by Visa or Matercard credit cards, Paypal or by bank transfer.
For bank transfer payment, kindly note that your product will be shipped only once we have received your payment.
What about delivery?
What are the delivery methods?
We rely worldwide on DHL as our carrier.
What are delivery prices?
We offer shipping in Europe.
For the rest of the world, this cost is at your charge and is added to the total price of the purchased products.
What are the deadlines?
Kindly refer to DHL website for precise information on delivery delays.
What about return?
What is our return policy?
You have a period of fifteen (14) calendar days (calendar days include Saturdays, Sundays and holidays) after the receipt date of your order to return the item(s) for a partial or a full refund of your order.
How to return my order?
Are the return costs of my order free?
Return shipping costs are at your charge unless Tooshie is responsible for your return.
For more information, kindly check our terms & conditions.
Are the shipping fees refunded?
The shipping fees charged when placing the order will be refunded only if the entire order is returned and if Tooshie is responsible for your return.
For more information, kindly check our terms & conditions.
What to do when a product has been damaged during transportation?
If your product(s) have been damage during transportation, kindly contact the customer service team by clicking here with an explanatory note of the damages.
Remember to include your order number in your message.
Where should I return the products?
The products should be returned in perfect condition along with the invoice to the following address:
Tooshie c/o LILLIBET 1987 srl
Via della Repubblica, 84
21010 Cardano al Campo (VA) — Italy
Tel.: +39 0331 1973140
Fax +39 0331 1974413
What is the refund delay?
TOOSHIE will arrange to refund the amount due within fourteen (14) days after receipt and verification of the products.
Reimbursement will be made to the person who made the payment of the initial order on the same support as for the initial order, namely the credit card, the PayPal account or the bank account.
Can I exchange a product?
If you wish to exchange an item, you must first send it back to us, according to the return procedure described above. You will then be able to place your new order.